Thank you for choosing The Unique Kollection. Our commitment is to provide you with exceptional service. We want to assure you that there are no refunds, no exchanges, no returns, and all sales are final! Please review our policies regarding orders:
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Processing Time: We strive to dispatch orders within 2-7 business days. As a college student managing both studies and our business, we appreciate your patience.
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Shipping Duration: Depending on factors like package size and our handcrafted items, expect an estimated 2-4 business days for shipping after processing.
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Custom Orders: For any custom items or big orders, please contact us through the "Connect with Unique Social Media" tab or click on the message icon at the bottom right corner of the screen to communicate or if you wish to preview your order prior to shipment.
- Refunds and Exchanges: Refunds are solely applicable in the event of an error on our part, such as a forgotten item. Unfortunately, we cannot offer refunds or replacements for broken items as we ensure all packages leave our premises in perfect condition.
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Address Issues: Should there be any problems with the delivery address resulting in a package return, we'll reach out for a new shipping label. However, any lost, stolen, or damaged packages post-shipment are beyond our control.
- Shipping Issues: After dispatching your package, The Unique Kollection relinquishes responsibility for its care and transit. Subsequently, our knowledge about the package aligns with yours. While we endeavor to assist to the best of our ability, please understand that our capacity to intervene significantly diminishes once the package has been shipped.
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Communication: To ensure smooth correspondence, we recommend providing a Gmail email address during checkout. Usage of an iCloud address might inhibit receipt of your confirmation email or tracking number.
Should a dispute be raised concerning your order, alleging fraudulent intent to obtain free products, we will take necessary legal actions. Additionally, future shopping privileges with The Unique Kollection or any small business associated with us may be affected.
We value your trust and appreciate your understanding. Please reach out through our various communication channels listed under "Connect with Unique Social Media" for any inquiries or concerns.
Thank you for supporting The Unique Kollection.
Sincerely,
[A'Sani/The Unique Kollection]
